Evaluation Frameworks

The Novatone team uses a tool called an evaluation framework to organize the data we collect.

We track the data sources, performance indicators, objectives, and projected outcomes in one cohesive chart. This visual map allows us to translate the complex metrics of your company’s activity into an action plan, and helps us to better illustrate for you, the client, exactly where your pain points lie and how to fix them.

We use a variety of data collection methods to build this framework: surveys and focus groups; employee interviews; customer satisfaction feedback; administrative reports; quantifiable measurements, such as productivity levels; resource use; expenditures (of time and money); and others. This information helps us to design new practices that you can incorporate into your operations to make your business stronger.